Moving parts by their very nature will always cause problems, especially so if they are not regularly serviced or designed and made badly. This is the case with these Premier tubular bells. In defence of the customer, there isn’t actually anything they could have done in particular to have prevented the noise produced from the damping system.
As seen clearly the noise problem in this tubular bell damping system arose mainly from the choice of materials; the wooden dowel. In defence of Premier they have economic constraints; everyone wants to spend as little as possible on musical instruments, so for Premier, and indeed any manufacturer, they have to shave off costs at every opportunity. Wooden dowels are cheaper than ptfe rod, so wooden dowels are used; spending time to minutely check every component takes time which in turn increases production costs. There is a solution however; the customer has to pay more – simple. Whether initially they pay more to have a proper instrument made, or they pay more to have a cheaper instrument re-engineered, either way the only answer I see is the musician paying more money. Ultimately you get what you pay for.
It could be worse however, and I have seen worse systems, at least I could work with what I had to silence the problems. Other than the damping system, there were creaks that originated from the frame in general, these were removed by re-assembling the frame with a care and the usual attention to details.